• Return Policy

    Canada Returns Only.

    EXCHANGES:

    We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

    RETURN POLICY

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11-12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard return guidelines.

    • Merchandise can only be returned if purchased online directly from www.dcshoes.com
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    DCSHOES-SHOP.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I return an item?

    RETURN GUIDELINES

    • If the item(s) your returning meet our Return Policy please see instructions below.

      - Customers are responsible for any return costs.
      - We suggest obtaining proof of return and retaining it until your refund has been processed.
       -You will be notified via email throughout your package journey and once your refund has been approved.
      - Returns will be processed within 5-7 days of arrival at our warehouse.
      - Once approved, allow 2-4 business days for funds to appear in your account.
      - Please include the original order number on the package.
      - Please select a carrier of your choice and send any unwanted items to the following address:

    DCShoes.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    We suggest obtaining proof of return (tracking) and retaining it until your refund has been processed.

    Returns will be processed within 5-7 days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.

    You will be notified via email once your refund has been approved.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. We can only accept returns.

    Please click here for all return details.