Canada Returns Only.

EXCHANGES:

We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

NON-DC SHOES RETURN

Please ensure you return the correct item(s) when making a return. DC Shoes is not responsible for non-DC Shoes items shipped back to us in error. No compensation will be provided for incorrect items sent to DC Shoes.

RETURN POLICY

• Merchandise can only be returned if purchased online directly from www.dcshoes.com
• Merchandise must be returned within 30 days from the date of purchase.
• Merchandise must be in original condition.
• Items listed as FINAL SALE cannot be returned for a refund.
• Shipping charges incurred during checkout are not refundable. 
• Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

RETURN GUIDELINES

• Customers are responsible for any return costs.
• We suggest obtaining proof of return and retaining it until your refund has been processed.
• You will be notified via email throughout your package journey and once your refund has been approved.
• Returns will be processed within 5-7 days of arrival at our warehouse.
• Once approved, allow 2-4 business days for funds to appear in your account.
• Please select a carrier of your choice and send any unwanted items to the following address:

DCSHOES-SHOP.CA
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2

RETURN GUIDELINES

If the item(s) your returning meet our Return Policy please see instructions below.

• - Merchandise must be returned within 30 days from the date of purchase.
• - Customers are responsible for any return costs.
• - We suggest obtaining proof of return and retaining it until your refund has been processed.
•  -You will be notified via email throughout your package journey and once your refund has been approved.
• - Returns will be processed within 5-7 days of arrival at our warehouse.
• - Once approved, allow 2-4 business days for funds to appear in your account.
• - Please include the original order number on the package.
• - Please select a carrier of your choice and send any unwanted items to the following address:

DCShoes.CA
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2

Customers are responsible for any return costs. We suggest obtaining proof of return and retaining it until your refund has been processed. You will be notified via email once your refund has been approved.

Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.

Please select a carrier of your choice and return item(s) to the following address:

DCShoes.CA
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2

We suggest obtaining proof of return (tracking) and retaining it until your refund has been processed.

Returns will be processed within 7-10 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.

You will be notified via email once your refund has been approved.

Once a return has been sent back, please allow for the required transit time based on your selected carrier/method. Once the return has been received by our facility, allow and additional 5-7 business days for the refund to be completed back to your original form of payment.

Unfortunately, we are unable to create exchanges. We can only accept returns from purchases made online directly at dcshoes-shop.ca. 

Customers are responsible for all return costs. We suggest obtaining proof of return and retaining it until your refund has been processed.

If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless or what was used.

If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.