• Shipping Rates and Timelines

    Canada Shipping Only.

    Receive free shipping by joining our DC Crew loyalty program. Click here to join!

    Taxes/Duties: There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

    Shipping Exclusions: We are unable to ship to Northwest Territories, Nunavut & Yukon.

    Please Note: Rural shipping locations may experience extended transit times. 

    Expedited shipping is temporarily unavailable.

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    Holiday Shipping:

    To ensure you receive your order by December 24th, please see the shipping cutoff dates below.

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    Orders placed after the cutoff dates will still be processed regularly but may experience some delays in transit due to the busy shopping season.

  • How do I get free shipping?

    Join the DC Crew loyalty program for free shipping and other awesome perks. Click here to sign up.

  • When will my order ship?

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all federal holidays) for processing before order ships from our warehouse.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • - Carrier Hand Off: Some packages travel through multiple carriers.
    • - In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • - Look for a notice of attempted delivery.
    • - Look around the delivery location for your package. Some carriers may hide packages to avoid       theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here. 

  • Can I change the shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or modify.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

  • Can I ship my order to a PO Box?

    We are unable to ship to PO Boxes. Please make sure to enter a physical address to avoid any issues with your shipment.

  • How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    • Check your email - We send you regular emails regarding the status of your order.
    • Visit our Order Status page - Click here to check your order status online at any time.
    • Orders can take 1-3 business days to process before shipping depending on your shipping method.