• Shipping Rates and Timelines

    Canada Shipping Only.

    Receive free shipping by joining our DC Crew loyalty program. Click here to join!

    Taxes/Duties: There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 3-4 business days for your tracking number to update from when the order has shipped.

    Shipping Exclusions: We are unable to ship to Northwest Territories, Nunavut & Yukon.

    Please Note: Rural shipping locations may experience extended transit times. 

    Expedited shipping is temporarily unavailable.

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  • How do I get free shipping?

    Join the DC Crew loyalty program for free shipping and other awesome perks. Click here to sign up.

  • When will my order ship?

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 3-4 business days from when tracking has been provided to receive the first updated scan.

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • - Carrier Hand Off: Some packages travel through multiple carriers.
    • - In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • - Look for a notice of attempted delivery.
    • - Look around the delivery location for your package. Some carriers may hide packages to avoid       theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here. 

  • Can I change the shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or modify.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

    You can also check your order status by clicking here.

  • Can I ship my order to a PO Box?

    We are unable to ship to PO Boxes. Please make sure to enter a physical address to avoid any issues with your shipment.

  • How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    • Check your email - We send you regular emails regarding the status of your order.
    • Visit our Order Status page - Click here to check your order status online at any time.
    • Orders can take 1-3 business days to process before shipping depending on your shipping method.