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Authorized DC Shoes™ Websites
Here is a compilation of OFFICIAL DC Shoes™ websites. If you encounter a website with "DC Shoes" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.
APAC / ASIA
Japan - 日本
China - 中国
Korea – 한글
Austria - Österreich
Germany - Deutschland
Russia - Россия
When will my order ship?
Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.
Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.
All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.
Once your order is successfully scanned in Canada, delivery to your location via UPS or a local carrier is estimated to be completed within 3-5 business days.
How can I track my order?
Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.
Can I cancel an order?
We are unable to modify or cancel an order once it has been placed.
You are welcome to return items you no longer wish to keep once they have been received. Click here for return instructions.
Why was an item cancelled from my order?
Orders or items from an order may be cancelled by our system for various reasons.
- - Unable to ship to the address provided.
- - Inventory for the item has become unavailable at the time of packing.
- - Errors in processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.
How do I return an item?
If the item(s) your returning meet our Return Policy please see instructions below.
- - All apparel, accessories and snow outerwear are FINAL SALE. If returned, these items will not be eligible for a refund.
- - Only footwear and snow boots are eligible to be returned within 30 days from the date of purchase.
- - Only footwear and snow boots must be in their original state, unworn, unwashed, and with all tags intact.
- - Customers are responsible for any return costs.
- - We suggest obtaining proof of return and retaining it until your refund has been processed.
- -You will be notified via email throughout your package journey and once your refund has been approved.
- - Returns will be processed within 5-7 days of arrival at our warehouse.
- - Once approved, allow 2-4 business days for funds to appear in your account.
- - Please include the original order number on the package.
- - Please select a carrier of your choice and send any unwanted items to the following address. Returns physically dropped off are not accepted to the address below. Returns must be shipped to the address below to qualify for a refund:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
How do I check the status of my return?
Canada returns are required to be sent back using a carrier of the customers choice. We suggest obtaining proof of return and retaining it until your refund has been processed. We recommend tracking the package based on the selected carrier.
Once the package has been received by our facility, please allow 7-10 business days to complete. Additional processing time may occur for the refund based on your financial institution.
Can I exchange an item?
Unfortunately, we are unable to create exchanges.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
How do I submit a warranty claim?
If you would like to start a warranty claim, please email us at firstname.lastname@example.org. Please allow 3-5 business days for a response from a warranty technician.
Please include the following:
- - Your name
- - Item name/model number
- - Images of the product and the issue(s) being reported
- - Copy of your proof of purchase
You can also review our warranty policies by clicking here.
Do promo codes have restrictions?
Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.
Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.
Non-DC Shoes Returned Items
Please ensure you return the correct item(s) when making a return. DC Shoes is not responsible for non-DC Shoes items shipped back to us in error.
Items mistakenly shipped are not stored. If you accidentally sent the wrong item to DC Shoes, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to DC Shoes.
How can I unsubscribe to Newsletters?
Do you give stickers out for free?
Unfortunately, we do not offer free stickers at this time. We appreciate your support for DC Shoes.
How is DC Shoes assisting the environment?
DC Shoes is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment, education, science, ocean protection, wellness and sustainability.