• When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

  • How can I track my order?

    You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order.

    You can also check your order status by clicking here.

  • Can I cancel an order?

    We are unable to modify or cancel an order once it has been placed.

    You are welcome to return items you no longer wish to keep once they have been received. Click here for return instructions. 

  • Why was an item cancelled from my order?

    Orders or items from an order may be cancelled by our system for various reasons.

    • - Unable to ship to the address provided.
    • - Inventory for the item has become unavailable at the time of packing.
    • - Errors in processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Returns must be shipped back within 30 days of receiving your order.
    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    dcshoes-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Canada returns are required to be sent back using a carrier of the customers choice.  We suggest obtaining proof of return and retaining it until your refund has been processed. We recommend tracking the package based on the selected carrier.

    Once the package has been received by our facility, please allow 7-10 business days to complete. Additional processing time may occur for the refund based on your financial institution.

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. We can only accept returns. Please click here for all return details.

  • Do you restock items?

    Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.

     

  • How do I submit a warranty claim?

    If you would like to start a warranty claim, please email us at warranty@dcshoes.com. Please allow 3-5 business days for a response from a warranty technician. 

    Please include the following:

    • - Your name
    • - Item name/model number
    • - Images of the product and the issue(s) being reported
    • - Copy of your proof of purchase

    You can also review our warranty policies by clicking here.

  • Do promo codes have restrictions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include third party goods, hard goods, snow apparel, signature series, and special collections.

  • How can I unsubscribe to Newsletters?

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    If you're unable to unsubscribe and need additional assistance, please contact Customer Service,  here.

  • Do you give stickers out for free?

    Unfortunately, we do not offer free stickers at this time. We appreciate your support for DC Shoes.

  • How is Billabong assisting the environment?

    DC Shoes is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment, education, science, ocean protection, wellness and sustainability.