• Shipping Delays

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

    Please Note: Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

    You can also check your order status by clicking here.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed.

    You are welcome to return items you no longer wish to keep once they have been received. Click here for return instructions. 

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

     -You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    dcshoes-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Canada returns are required to be sent back using a carrier of the customers choice.  We suggest obtaining proof of return and retaining it until your refund has been processed. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur for the refund based on your financial institution.

  • How can I unsubscribe to Newsletters?

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    If you're unable to unsubscribe and need additional assistance, please contact Customer Service,  here.

  • How do I submit a warranty claim?

    If you believe your item to be defective, please click here to review our warranty policy and start a claim.

  • What are your shipping rates?

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update.

    Taxes/Duties: There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

    2021 Holiday Shipping Methods and Cutoff Dates. To ensure you receive your order by 12/23, the order must be placed no later than 12/10.

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  • Where do I enter my promo code?

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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  • How do I become a loyalty member?

    Clink here to join the crew

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  • How do I purchase a gift card?

    Physical gift cards are available for purchase only at select retail stores. E-gift cards are not offered at this time.

    To see if you have a store near you please click here.

  • How do I redeem a gift card?

    E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.

    DC Shoes Gift Cards can be redeemed at checkout on Payment Page marked for Gift Cards.

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

    To check the balance of your gift card,  please click here

    To check for a local store near you please click here

  • What is your return policy?

    We’ll gladly accept merchandise purchased on dcshoes.com for return as long as the item(s) meet our return guidelines. Please keep in mind that our Canadian customers are responsible for any and all return costs. We suggest obtaining proof of return and retaining it until your refund has been processed.

    Please visit our Returns Page for guidelines and additional details by clicking here. 

  • Do loyalty members receive free returns?

    Customers are responsible for any return costs.

    We suggest obtaining proof of return and retaining it until your refund has been processed.

  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed. You are welcome to email warranty.usa@boardriders.com if your timeframe has exceeded.

    Note- Our Customer Service team has no way of checking your Warranty claim status since it is a separate department.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include: We are unable to ship to the address provided, your item has become unavailable at the time of packing, or we are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order

    Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website.

  • What if there's a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here. 

    Please note shipping carriers are currently experiencing extended delays due to overwhelming volume. Please be patient and allow 5-7 business days for your tracking information to update once you are notified of shipment.

  • Am I charged sales tax?

    Canadian Tax & Duty

    Sales taxes are applied respectively according to national/ provincial rates.  

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed.

  • What payment methods do you accept?

    We accept Visa,  Mastercard, American Express, Discover and PayPal. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

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    Please Note:

    You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.

    For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

  • Do promo codes have restrictions?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.

  • Do promo codes expire?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.

  • How do I know what size I need?

    We have suggested measuring tips that you will help guide you to the correct sizing when you are shopping for products.

    The Size guide is right under the sizes available at the time of shopping.

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  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • Is your site secure?

    Dcshoes-shop.ca uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

    Secure Shopping Guarantee has been established for every transaction made with dcshoes.com. If any unauthorized charges were to appear on your credit card as a result of shopping with dcshoes-shop.ca, you must notify your credit card provider in accordance with its reporting rules and procedures.

  • How can I change my shipping address?

    Our system is designed to process and ship orders as quickly as possible.

    Unfortunately, once an order is submitted any subsequent changes cannot be made.

  • Sustainability

    DC Shoes is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment, education, science, ocean protection, wellness and sustainability.

  • How do I contact Customer Service?

    We hope you can locate the answer to your question online using our FAQ's. If you would still like to contact customer service please click here.

    We also have additional links at the bottom of every page you might find helpful.

  • Can I ship my order to a PO Box?

    P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment.

  • Do you offer a Military discount?

    Unfortunately, at this time we do not offer military discounts. Thank you for your service.