FAQ

  • Authorized DC Shoes™ Websites

    Here is a compilation of OFFICIAL DC Shoes™ websites. If you encounter a website with "DC Shoes" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.

     

    AMERICAS

     

    www.dcshoes.com

    United States

    www.dcshoes-shop.ca

    Canada

    www.dcshoes.com.br

    Brazil

     

    APAC / ASIA

     

    www.dcshoes.com.au

    Australia

    www.dcshoes.jp

    Japan - 日本

    www.dcshoeschina.com/

    China - 中国

    www.dcshoes.kr

    Korea – 한글

    www.dcshoes.com.sg

    Singapore

    www.dcshoes.com.ph

    Philippines

    www.dcshoes.com.tw

    Taiwan

    www.dcshoes.my

    New Zealand

    www.dcshoes.co.id

    Indonesia

    www.dcshoes.my

    Malaysia

     

    EUROPE

     

    www.dcshoes-austria.at

    Austria - Österreich

    www.dcshoes-belgium.be

    Belgium

    www.dcshoes.de

    Germany - Deutschland

    www.dcshoes.es

    España

    www.dcshoes.fr

    France

    www.dcshoes-uk.co.uk

    United Kingdom

    www.dcshoes.ie

    Ireland

    www.dcshoes.lu

    Luxembourg

    www.dcrussia.ru

    Russia - Россия

     

    AFRICA

     

    www.boardriders.co.za

    Africa

     

  • When will my order ship?

    Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.

    Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.
    All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.
    Once your order is successfully scanned in Canada, delivery to your location via UPS or a local carrier is estimated to be completed within 3-5 business days.

  • How can I track my order?

    You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

  • Can I cancel an order?

    We are unable to modify or cancel an order once it has been placed.

    You are welcome to return items you no longer wish to keep once they have been received. Click here for return instructions. 

  • Why was an item cancelled from my order?

    Orders or items from an order may be cancelled by our system for various reasons.

    • - Unable to ship to the address provided.
    • - Inventory for the item has become unavailable at the time of packing.
    • - Errors in processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below. 

    • - All apparel, accessories and snow outerwear are FINAL SALE.  If returned, these items will not be eligible for a refund.
    • - Only footwear and snow boots are eligible to be returned within 30 days from the date of purchase.
    • - Only footwear and snow boots must be in their original state, unworn, unwashed, and with all tags intact.
    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address.  Returns physically dropped off are not accepted to the address below. Returns must be shipped to the address below to qualify for a refund:

    dcshoes-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

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