2021 Holiday Return FAQ

2021 HOLIDAY RETURN FAQS

  • Holiday Extended Return Policy

    2021 Holiday Extended Return Policy: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard guidelines. To review our Return Policy click here.

    RETURN GUIDELINES

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    DCSHOES-SHOP.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please see our return guidelines below.

    To review our Return Policy please click here.

    RETURN GUIDELINES

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    DCSHOES-SHOP.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • Can I return an item I was gifted?

    Returns can only be created by the original purchaser. Please have the purchaser create a return for the original item and re-purchase the replacement. 

FAQ

FAQ

  • Shipping Delays

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

    Please Note: Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

    You can also check your order status by clicking here.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed.

    You are welcome to return items you no longer wish to keep once they have been received. Click here for return instructions. 

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

     -You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    dcshoes-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Canada returns are required to be sent back using a carrier of the customers choice.  We suggest obtaining proof of return and retaining it until your refund has been processed. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur for the refund based on your financial institution.

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Shipping

Shipping

  • Shipping Delays

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • Shipping Rates and Timelines

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

    Taxes/Duties: There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

    Expedited shipping is temporarily unavailable.

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  • How do I get free shipping?

    Join the DC Crew loyalty program for free shipping and other awesome perks.

    Click below to sign up.

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  • When will my order ship?

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse.

    Please Note: Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • What if there's a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here.

    Please note shipping carriers are currently experiencing extended delays due to overwhelming volume. Please be patient and allow 5-7 business days for your tracking information to update once you are notified of shipment.

  • Can I change the shipping address?

    Our system is designed to process and ship orders as quickly as possible. Unfortunately, once an order is submitted any subsequent changes cannot be made.

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Returns

Returns

  • Return Policy

    Canada Returns Only.

    EXCHANGES:

    We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

    RETURN POLICY

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11-12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard return guidelines.

    • Merchandise can only be returned if purchased online directly from www.dcshoes.com
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    DCSHOES-SHOP.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I return an item?

    RETURN GUIDELINES

    • If the item(s) your returning meet our Return Policy please see instructions below.

      - Customers are responsible for any return costs.
      - We suggest obtaining proof of return and retaining it until your refund has been processed.
       -You will be notified via email throughout your package journey and once your refund has been approved.
      - Returns will be processed within 5-7 days of arrival at our warehouse.
      - Once approved, allow 2-4 business days for funds to appear in your account.
      - Please include the original order number on the package.
      - Please select a carrier of your choice and send any unwanted items to the following address:

    DCShoes.CA
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    We suggest obtaining proof of return (tracking) and retaining it until your refund has been processed.

    Returns will be processed within 5-7 days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.

    You will be notified via email once your refund has been approved.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. We can only accept returns.

    Please click here for all return details.

Warranty

Warranty

  • Warranty Policies

    Not all products carry a manufacturer warranty. For details on warranties for your specific item please click here and select the warranty policy which pertains to your item category.

    Please Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

  • How do I check the status of my Warranty Claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed.

  • How do I submit a warranty claim?

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • DC Shoes warranty issues email warranty@dcshoes.com

    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    Customers are responsible for all costs incurred on shipping warranty item(s) to DC Shoes. DC Shoes will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

    After contacting the warranty department

    • Ship your warranty promptly!

    • Include a copy of the original receipt.

    • If DC Shoes Warranty, print the WA# on the outside of the box.

    • DC Shoes is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

  • Footwear Warranty

    Policy covers specific Footwear

    DC Shoes warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.

    • All warranty claims returned must have prior return authorization.

    • Repaired or replaced products are covered for the remainder of the original warranty.

  • Snow Warranty

    Policy covers specific Snow.

    DC Shoes warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.

    • All warranty claims returned must have prior return authorization.

    • Repaired or replaced products are covered for the remainder of the original warranty.

  • Apparel and Accessories Warranty

    Policy covers specific Apparel & Accessories.

    DC Shoes warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a DC Shoes product is found to be defective after inspection by a warranty technician, DC Shoes will repair or replace the product with an existing comparable model at the technician’s discretion. DC Shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.

    • All warranty claims returned must have prior return authorization.

    • Repaired or replaced products are covered for the remainder of the original warranty.

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Size Guide

Size Charts

  • Size Charts
    Mens Size Guides
    Men's Footwear
    Men’s Tops
    Men's Bottoms
    Womens Size Guides
    Women's Footwear
    Women’s Tops
    Women’s Bottoms
    Women’s Snow
    Women’s Snow Gloves
    Todder/Kids Size Guides
    Toddler's Footwear
    Kid's Footwear
    Kid's Tops:8-16 Years Old
    Boy's Bottoms:2-7 Years Old
    Boy's Bottoms:8-16 Years Old
    Hat Size Guides
    Standard Hats
    Flex Fit Hats
    ATS Hats

    Men's Footwear

     
    Size(US)
    UK EU CM
    6
    5 38 24
    6.5
    5.5 38.5 24.5
    7
    6 39 25
    7.5
    6.5 40 25.5
    8
    7 40.5 26
    8.5
    7.5 41 26.5
    9
    8 42 27
    10
    9 43 28
    10.5
    9.5 44 28.5
    11
    10 44.5 29
    11.5
    10.5 45 29.5
    12
    11 45.5 30
    13
    12 47 31
    14
    13 48.5 32

    Men's Tops

     
    Size
    Size Chest(CM) Waist(CM) Hip(CM) Height(CM)
    XS
    44 88 76 92 160-165
    S
    46 92 80 96 165-170
    M
    50 100 88 104 170-175
    L
    54 108 96 112 175-180
    XL
    58 116 104 120 180-185
    XXL
    62 124 112 128 185-190

    Men's Bottoms

     
    Size
    Size(US) Waist(CM) Length Inseam(CM)
    XS
    25-27 64-69 28 71
    S
    28-30 71-76 30 76
    M
    31-33 79-84 32 81
    L
    34-36 86-92 34 86
    XL
    37-39 94-99 36 91
    XXL
    40-42 102-107    

    Womens Footwear

     
    Size(US)
    UK EU CM
    5
    3 36 22
    6
    4 37 23
    6.5
    4.5 37.5 23.5
    7
    5 38 24
    7.5
    5.5 38.5 24.5
    8
    6 39 25
    8.5
    6 39 25
    9
    7 40.5 26
    9.5
    7.5 41 26.5
    10
    8 42 27
    10.5
    8.5 42.5 27.5
    11
    9 43 28

    Womens Tops

     
    Size
    Size(US) Chest Waist Height
    XXS
    00 29-31 22-24 5'5"-5'7"
    XS
    0-2 31-33 24-26 5'5"-5'7"
    S
    4-6 33-35 26-28 5'5"-5'7"
    M
    8-10 35-37 28-30 5'7"-5'9"
    L
    12-14 37-39.5 30-33 5'7"-5'9"
    XL
    16 39.5-42.5 33-37 5'7"-5'9"
    XXL
    18 42.5-45.5 37-41 5'7"-5'9"

    Womens Bottoms

     
    Size
    Size(US) Waist Hip Leg Inseam Height
    XXS
    00 22-24 32-34 30 5'5"-5'7"
    XS
    0-2 24-26 36-38 30 5'5"-5'7"
    S
    4-6 26-28 36-38 30 5'5"-5'7"
    M
    8-10 28-30 38-40 31.5 5'7"-5'9"
    L
    12-14 30-33 40-42.5 31.5 5'7"-5'9"
    XL
    16 33-37 42.5-45.5 31.5 5'7"-5'9"
    XXL
    18 37-41 45.5-48.5 31.5 5'7"-5'9"

    Womens Snow

     
    Size
    Height Chest Sleeve Length Waist Hip Inseam
    XS
    65.35-66.14" 31.75-32.50" 22.4" 25.25-26" 34.75-35.5" 30.7"
    S
    66.14-66.92" 33.25-34" 22.8" 26.75-27.5" 36.25-37" 31"
    M
    66.92-67.7" 34.75-35.5" 23.2" 28.25-29" 37.75-39" 31.5"
    L
    67.7-68.5" 36.25-37" 23.6" 29.55-30.3" 39.95-40.7" 31.9"

    Womens Snow Gloves

     
    Size
    Width(Across Knuckles)
    S
    6.5-7.1"
    M
    7.1-7.5"
    L
    7.9-8.5"

    Toddler's Footwear

     
    Size(US)
    UK EU CM
    5
    4 20.5 11
    6
    5 21.5 12
    7
    6 23 13
    8
    7 24 14
    9
    8 25.5 15
    10
    9 27 16

    Kid's Footwear:4-16 Years Old

     
    Size(US)
    UK EU CM
    10
    9 27 16
    10.5
    9.5 27.5 16.5
    11
    10 28 17
    11.5
    10.5 28.5 17.5
    12
    11 29 18
    12.5
    11.5 30 18.5
    13
    12 30.5 19
    13.5
    12.5 31 19.5
    14
    13 32 20
    14.5
    13.5 32.5 20.5
    2
    1 33 21
    2.5
    1.5 33 21
    3
    2 34 22
    3.5
    2.5 34 22.5
    4
    3 35 23
    4.5
    3.5 35.5 23.5
    5
    4 36 24
    5.5
    4.5 36.5 24.5
    6
    5 37 25
    6.5
    5.5 37 25.3
    7
    6 39 25.5

    Kid's Tops:8-16 Years Old

     
    Size
    Age Height(CM) Chest(CM) Waist(CM)
    S
    9-10 127-137 67-71 59-62
    M
    10-11 147-155 75-79 65-67
    L
    11-12 162-167 84-88 70-72
    XL
    13+ 173   91

    Boy's Bottoms:2-7 Years Old

     
    Size
    Waist Hip Inseam
    2T
    21-22" 21-22" 13"
    3T
    22-23" 22-23" 14.5"
    4T
    23-24" 23-24" 16"
    5T
    24-25" 24-25" 17.5"
    4
    22-23" 23-24" 17.5"
    5
    22.5-23.5" 24-25" 19"
    6
    23-24" 25-26" 20.5"
    7
    223.5-24.5" 26-27" 22"

    Boy's Bottoms:8-16 Years Old

     
    Size
    Waist Hip Inseam Weight Height
    XS
    24 28.5 24 55-67 50-53
    S
    25 29 25 68-94 53-59
    M
    26-27 30-31.5 27-28 68-94 53-59
    L
    28-29 32.5-34.5 29-30 95-108 60-65
    XL
    30 35-37.5 31 109-120 65-68

    Standard Hats

     
    Size
    Head(CM) UK
    XS
    52-53 6.375-6.5
    S
    54-55 6.833-6.75
    M
    56-57 6.875-7
    L
    58-59 7.125-7.250
    XL
    60-61 7.375-7.5

    Flex Fit Hats

     
    Size
    Head(CM) UK
    S/M
    53-55.8 6.5-6.875
    M/L
    56.8-57.7 7-7.125
    L/XL
    58.7 7.250
    XL/XXL
    58-59 7.375-7.500

    ATS Hat

     
    Size
    Head(CM)
    S/M
    55.8
    M/L
    56.8-57.7
    L/XL
    58.7
    XL/XXL
    59.6-60.6

Payments and Gift Cards

Payments

  • Accepted Payment Methods

    Payment Options

    We accept Visa,  Mastercard, American Express, Discover and PayPal. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

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    Please Note:

    You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.

    For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

  • Promotional Coupons and Codes

    Each promo code has unique restrictions and guidelines along with expiration dates. Please refer to your specific promo code for terms and conditions.

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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  • PayPal

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    PayPal is an alternate payment method available for making purchases on dcshoes.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

    PayPal Conditions

    If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.

    Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.

    When using PayPal as a payment method, all returned products must be sent via mail and cannot be returned to retail store locations.

    For more information, visit the PayPal Help Center.

  • Gift Cards

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    DC Gift Cards can be redeemed at checkout on Payment Page marked for Gift Cards.

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

    To check the balance of your gift card,  please click here

  • Am I Charged Sales Tax?

    Canadian Tax & Duty

    Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

DC Crew

DC Crew-Loyalty

  • DC Crew Benefits

    Clink here to join the crew!

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  • How do I become a loyalty member?

    You can join the DC Crew loyalty program in-store or online by clicking here.

  • DC Crew FAQ's

    How do I join the DC Crew loyalty program?

    You can join the DC Crew loyalty program in-store or by clicking here

    Is it free to join the DC Crew loyalty program?

    Yes! Joining the DC Crew is completely free and no purchase is required.

    How do I use a reward?

    ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.

    IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.

    How do I earn offers and rewards?

    As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!

    Can I use my reward on other Boardriders family brands?

    Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands

    If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?

    Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.

    Do my loyalty points have an expiration date?

    Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!

    What happens if I return an item?

    If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.

    How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

    Do all my purchases count towards points?

    Your purchases at any DC Shoes store and www.dcshoes-shop.ca will accumulate points including eligible third-party merchandise purchased through DC Shoes.

    My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once your order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when your order is shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

    How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

     

     

  • DC Crew Terms & Conditions

    DC CREW TERMS AND CONDITIONS 
    Effective Date: October 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE DC CREW LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN DC CREW. 

    The DC Crew loyalty program (hereinafter “DC Crew”) is a customer loyalty program offered by Boardriders, Inc. (“Boardriders,” “Company,” “we” or “us”) to customers who meet the eligibility requirements described below.  DC Crew is valid online in the United States and Canada on the DC Shoes website (hereafter, the “Sites”), and at participating retail stores in the United States and Canada (hereafter, the “Stores”).  

    When you create a user account on the DC Shoes website, you will automatically be enrolled in DC Crew. By creating an account and/or enrolling in DC Crew, you agree (or, if you are under the age of majority, you have obtained your parent or legal guardian’s consent) to participate in DC Crew. By participating in DC Crew, you will be subscribed to receive communications from DC Shoes, some of which may be commercial in nature. 

    A.  Acceptance of Terms and Conditions of Membership 

    Membership in DC Crew is available to any natural person who is a resident of the United State or Canada, and are at least 18 of age (or the age of majority in the place of residency) at the time of enrollment in the program.  By submitting an application for membership in DC Crew, you represent that you meet these eligibility requirements.  Employees, officers, directors, agents and representatives of Company are ineligible for membership in DC Crew.  You must read and agree to these terms and conditions of membership in DC Crew (“Terms and Conditions”), as set out below. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company may at any time, in its sole discretion, alter, limit, or modify the DC Crew rules, regulations, Rewards (as defined in Section B below), eligibility for membership, or any other feature of DC Crew or may suspend or terminate DC Crew at any time in its sole discretion, without giving you prior notice. In such instance, your Points (as defined in Section B below) may terminate or expire. Moreover, Company reserves the right to terminate your account and/or your participation in DC Crew if Company determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) DC Crew account, or that the use of your account or any content or materials owned by Company is disruptive, unauthorized, deceptive, fraudulent or otherwise unlawful. 

    B.  Principle of DC Crew 

    As a DC Crew member, you can earn DC Crew points (“Points”) by (i) purchasing DC Shoes brand merchandise and eligible third-party merchandise as determined by Boardriders in its sole discretion (excludes the purchase of e-gift cards, gift cards, shipping & handling charges, and sales taxes on purchases) on the Sites and at Stores (“Eligible Purchases”); and (ii) participating in Point-earning activities offered by Company from time to time (e.g., double Points Tuesdays, responding to a survey, etc.). Points earned in this way give you access to select rewards (“Rewards”) as determined by Company in its sole discretion. 

    C.  Membership in DC Crew 

    To join DC Crew, simply ask about it at one of our Stores or join online on the Sites. You must create an online user account in order to participate in DC Crew. Upon joining, you will receive a welcome email with a member number.  Individuals who have an existing user account with Boardriders and purchased DC Shoes merchandise within the past twelve (12) months or joined the Boardriders Club loyalty program through the DC Shoes Site before the launch of the DC Crew Program are automatically enrolled in DC Crew, and participation in the DC Crew Program will constitute agreement to these Terms and Conditions.  Any existing and valid Boardriders Club points earned prior to an individual being automatically enrolled in DC Crew will be converted into an equivalent number of Points.   

    In order to get the most complete experience out of your DC Crew membership, including receiving exclusive DC Crew offers, Company recommends that you subscribe to receive all DC Crew emails. You will periodically receive emails from us. Some of these will be marketing emails, if you have subscribed to receive such emails, while others will be transactional emails that relate to your membership in DC Crew. Examples of transactional emails include: the welcome email, account statement emails, earned Rewards emails or other communications that help us to maintain your user account. At any time, you may opt out of marketing emails, transactional emails, or both. If you opt out of marketing emails, you will not be notified of all Rewards opportunities that you would have otherwise been notified about had you agreed to receive marketing emails from us (e.g., birthday offer and special promotions). You may still access your loyalty membership status, earned Points and Rewards, by logging into your account.

    You are responsible for the accuracy of the information you provide and shall be solely liable for any incorrect, incomplete or out-of-date information. Company reserves the right to request at any time any document to prove the identity of the person who has joined or wishes to join DC Crew, particularly in the case of two people with the same name. 

    Only one (1) membership in DC Crew is permitted per person and email address. In the event of a dispute over ownership of your user account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms and Conditions, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the DC Crew, Points and Rewards are non-transferable, personal and for individuals’ own private, non-professional use only. Membership, Points and Rewards cannot be assigned. 

    D.  Earning Membership Points 

    You will begin earning Points over a 12-month period from the date on which you join DC Crew, and will be awarded 100 Points upon enrollment in DC Crew.  You will also earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by DC Shoes or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis.  

    Points have no cash, monetary or real-world value. Unless a special offer is applicable, you shall earn one (1) Point for every U.S. or Canadian dollar ($1.00) you spend (as applicable, based on country of purchase) on the Sites or in a Store.  Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar. When making a purchase on the Sites, you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address of other membership information in order to earn Points on your in-store purchase.  From time to time, we, or others acting with our permission, may notify you of special promotional offers that offer you “Bonus Points.” Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 

    Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases. 

    No Points will be earned for purchases made on the Sites using the guest checkout option. Any purchases you make prior to joining DC Crew will not be eligible for Points except for purchase that earned Boardriders Club points that were converted to Points as described in Section C. 

    Company reserves the right, in its sole discretion, to determine and establish the value of Points. In the event of a dispute regarding the number of Points earned by a member, Company shall have the sole discretion to determine the accurate number of Points earned by such member. All decisions by Company with respect to Points are final. 

    E.  Membership Rewards 

    Your membership Rewards include the following: 

    • Rewards: These are single-use coupons that can be used for discounts off purchases on the Sites or at Stores as described below.  The amount of your Reward will be determined by the total amount of Points you have accumulated.  Every 200 Points = $15 off eligible purchases. Rewards shall be awarded in $15 (U.S. or Canadian dollars, as applicable, based on country of purchase) increments as follows:   

    • If you accumulate 200 Points or more but less than 400 Points, you shall receive a Reward of $15 off your next purchase of $25 or more. 

    • If you accumulate 400 Points or more but less than 600 Points, you shall receive a Reward of $30 off your next purchase of $50 or more. 

    • If you accumulate 600 Points or more but less than 800 Points, you shall receive a Reward of $45 off your next purchase of $75 or more. 

    • If you accumulate 800 Points or more but less than 1,000 Points, you shall receive a Reward of $60 off your next purchase of $100 or more. 

    • If you accumulate 1,000 Points or more, you shall receive a Reward of $75 off your next purchase of $125 or more. 

    Each Reward shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Reward. Rewards may only be used for the purchase, on the Sites or at Stores, of DC Shoes or other Boardriders brands (i.e., Quiksilver, Roxy, Billabong, ELEMENT, RVCA) in which you are also a loyalty program member.  Each Reward may only be used once. Limitations on the number of Rewards that can be used in a single transaction may apply. Rewards have no market or cash value and are non-transferable. 

    • First Loyal Purchase Offer: Following your enrollment in DC Crew, you will receive a one-time 20% off First Loyal Purchase Offer following your first purchase of DC Shoes merchandise on the Sites or at Stores. Each First Loyal Purchase Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the First Loyal Purchase Offer. First Loyal Purchase Offers may only be used for the purchase of DC Shoes merchandise on the Sites or at Stores. Each First Loyal Purchase Offer may only be used once. Limitations on the number of First Loyal Purchase Offers that can be used in a single transaction may apply.  First Loyal Purchase Offers have no market or cash value and are non-transferable. 

    • Birthday Offer: Following your enrollment in DC Crew, you will receive a 25% off Birthday Offer once a year at the beginning of the month in which you celebrate your birthday. Each Birthday Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the Birthday Offer. Birthday Offers may only be used for the purchase of DC Shoes merchandise on the Sites or at Stores. Each Birthday Offer may only be used once. Limitations on the number of Offers that can be used in a single transaction may apply. Offers have no market or cash value and are non-transferable. 

    • Anniversary Offer: Following your enrollment in DC Crew, you will receive a 25% off Anniversary Offer once a year on the 15th day of the month in which you enrolled in DC Crew. Each Anniversary Offer shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Anniversary Offer.  Anniversary Offers may only be used for the purchase of DC Shoes merchandise on the Sites or at Stores. Each Anniversary Offer may only be used once. Limitations on the number of Anniversary Offers that can be used in a single transaction may apply.  Anniversary Offers have no market or cash value and are non-transferable. 

    • Free economy shipping: You shall receive free economy shipping on all purchases made on the Sites within Canada and all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    • Free returns: You shall receive free returns on all Eligible Purchases (excluding returns from Canada) made on the Sites within all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    Some Rewards or Offers may only be available to residents of a particular country (e.g., U.S. only or Canada only). Company reserves the right to substitute Rewards or Offers at its sole discretion. Unless otherwise noted by Company, Rewards and Offers cannot be combined with any other offers. You cannot use Rewards or Offers retroactively for prior purchases. Company is not responsible for lost or stolen Rewards or Offers. If you opt out of certain types of emails, e.g., Loyalty Program emails, you may not be able to receive Rewards or Offers by email, although you will be able to view your Rewards or Offer status by visiting a Store or logging in to your DC Crew account.

    F.  Updating Your Account 

    Participation in DC Crew requires an email address and a valid password. You should consider your user password confidential information. Anyone with knowledge of both your email address and password can gain access to your account. You agree to immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your email and password. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    It is your responsibility to keep your information up to date and to notify Company of any changes by editing your user account information. You shall be solely liable for any out-of-date, incomplete or inaccurate information. Under no circumstances may Company be held liable in the event that you do not receive Points or Rewards or Offers due to out-of-date, incomplete or inaccurate information. 

    You may close your user account by sending an email request to customerservice@dcshoes.com

    G.  Fraudulent Use of DC Crew 

    Any fraud, attempted fraud or theft on the Sites or at a Store, any wrongful or inappropriate use of DC Crew, any abnormally high number of transactions found to have been made over one or more days, any payment incident or more generally any violation by you of these Terms and Conditions shall lead to the automatic suspension or permanent deactivation of your membership in DC Crew. Company reserves the right to suspend or deactivate your account, DC Crew and/or cancel Rewards and you shall have no right to claim any compensation. In addition, any Points acquired in violation of these Terms and Conditions or through misuse or fraudulent use shall be cancelled without any form of compensation. 

    H.  Amendment, Failure or Interruption of DC Crew 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company reserves the right to amend these Terms and Conditions at any time, without providing you notice. Company also reserves the right to change Rewards offered, as well as to amend or suspend DC Crew. 

    Company shall be exempt from any liability for all consequences, direct or indirect, of any failures of DC Crew. No amendment, withdrawal or failure of DC Crew shall give you an entitlement to compensation. If DC Crew is suspended, any Points earned may no longer be valid or honored by Company, at Company’s sole discretion. 

    I.  For California Residents - Notice of Financial Incentive 

    We have structured and administer the DC Crew program in accordance with the California Consumer Privacy Act (CCPA).  In addition to the other information described in these Terms and Conditions regarding the material terms of the DC Crew program, we provide the following additional information applicable to California residents.  The categories of personal information we collect as part of your participation in DC Crew are:  first name, last name, email address, shipping address, date of birth, phone number, and purchase history.   

    The Points, Rewards, and Offers for DC Crew program members are based on our good-faith estimate of the value of the personal information provided to us in connection with the program.  We estimate that the value to Boardriders of the personal information you provided to facilitate participation in the program is $0.66.   We have calculated this value based on estimated incremental average order value per loyalty order compared to a non-loyalty order, accounting for promotional discounts and costs associated with loyalty orders.   

    For more information about the CCPA and data collection, please view our Privacy Policy here

    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN DC CREW, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN DC CREW, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF DC CREW. 

    BY PARTICIPATING IN DC CREW, YOU ACKNOWLEDGE THAT DC CREW, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES, DC CREW, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR DC CREWWILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES, DC CREW, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO DC CREW, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN DC CREW IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH DC CREW. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE.